Below is our appointment cancellation policy. Feel free to contact us if you have any questions.
Your appointments are very important to the LunaSol team members of LunaSol Med Spa, it is reserved especially for you. We understand that sometimes schedule adjustments are necessary/therefore, we respectfully request at least 24 hours notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked weeks or months ago. Since the services are reserved for you personally, a Cancellation Fee will apply.
-Less than 24 hours notice will result in a charge of $50 (To be paid before another service appointment is scheduled)
-"NO SHOWS" will be charged $50 (To be paid before another service appointment is scheduled)
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our LunaSol team members schedules filled, thus better serving everyone. LunaSol's policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele.
MEMBERSHIP EARLY CANCELLATION
For early cancellation of membership contracts, clients will be billed for half of the remaining/outstanding cost of package total, and additionally, lose membership discounts and benefits.
As a courtesy, we will call and confirm your service appointment two business days prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.